Frequently Asked Questions
We have been conducting research amongst Indigenous Australians and Torres Strait Islanders for over seven years and employ Indigenous Australians as part of our interviewing team. We set up SurveyMob to give Indigenous Australians and Torres Strait Islanders a voice and make their views count.
You can check our credentials by contacting AMSRS (Australian Market and Social Research Society) on 1300 364 830
- Is fun – you are asked to give opinions about a variety things;
- Is interesting – it gets you thinking about things;
- Helps companies improve products and services for you as their customer;
- Helps formulate public policy so that better services can be provided for you.
These will be the standard surveys you receive and you can complete them online using your standard web browser on your computer, tablet or phone. You must have an Internet connection available to complete these surveys. Occasionally you may be required to have sound and the ability to play video. Online surveys can take anywhere from 2 to 30 mins and your account will be credited with the appropriate amount.
Telephone research requires a telephone interviewer to call you at a time and at a number convenient to you. Telephone interviews can last any duration between 2 and 40 mins and your account will be credited with the appropriate amount.
You will first receive a short online survey to assess your eligibility. If you qualify you would be required to attend a group discussion at a venue in your local area. Group discussions generally have 6 to 8 other people present along with a moderator. Group discussions are like an informal chat around a table. Usually drinks and a snack are supplied. In some cases group discussion may be recorded on video and/or audio. Payment can vary but is often between $60 and $120 for 1-2 hours of your time.
You will first receive a short online survey to assess your eligibility. If you qualify you will then be required to have an interviewer meet with you at your home or another arranged meeting point. In-depth personal interviews are like an informal chat lasting from 20 mins – 1.5 hours. In some cases these interviews may be recorded on video and/or audio. Payment can vary but is often between $30 and $150 depending on the length of the interview.
We award $1 credit for every 5 minutes of a survey you qualify for and complete. For example, if it’s a 25-minute survey you receive $5 credit. Once you earn $20 credit (or keep going up as much as you want!) you can begin redeeming for gift vouchers.
The survey invite will contain how much the survey is worth. It is also important to remember that genuine market research participation should not be a form of income, but merely a ‘hobby’ for which we thank you with a variety of incentives.
What’s more, you may be able to split your Flexi eGift Card and spend it at different shops! For example, if you have a $40 Flexi eGift Card, you could choose to split it up into a $20 Myer eGift Card and a $20 iTunes eGift Card.
For more information about how it works and what retailers are on board, just click here.
As you will see they are offering gift cards from many of Australia’s most popular retailers.
- Login to SurveyMob and on your profile homepage click on ‘Settings’ – here you will find simple instructions on how to unsubscribe.
- If you have received a survey the message invite will also provide you with an option to unsubscribe. Simply click and follow the steps.